Returns Policy
Returns Policy
We want you to be completely happy with your purchase. If for any reason you are not satisfied, we are happy to offer a refund provided the conditions below are met.
Return Conditions
- Items must be returned within 14 days of the delivery date.
- Items must be in the same condition as received, with all original tags still attached.
- Items must be clean, unworn, and in a resellable condition.
- Pre-loved items are non-refundable.
How to Return
To initiate a return, please contact us via Instagram or email with your order number and reason for return. Once approved, send your item to:
THEACTIVEUNIT
17 Angelica Way
Gloucester
GL4 5WJ
Refund Process
Once we receive and inspect your return, we will process your refund within 5 working days. Refunds will be issued to the original payment method.
Exchanges
If you would like to exchange an item for a different size, please contact us and we will do our best to accommodate your request.