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Returns Policy

Returns Policy

We want you to be completely happy with your purchase. If for any reason you are not satisfied, we are happy to offer a refund provided the conditions below are met.

Return Conditions

  • Items must be returned within 14 days of the delivery date.
  • Items must be in the same condition as received, with all original tags still attached.
  • Items must be clean, unworn, and in a resellable condition.
  • Pre-loved items are non-refundable.

How to Return

To initiate a return, please contact us via Instagram or email with your order number and reason for return. Once approved, send your item to:

THEACTIVEUNIT
17 Angelica Way
Gloucester
GL4 5WJ

Refund Process

Once we receive and inspect your return, we will process your refund within 5 working days. Refunds will be issued to the original payment method.

Exchanges

If you would like to exchange an item for a different size, please contact us and we will do our best to accommodate your request.